Refund Policy
Last updated: July 27, 2026
Flaga AI sells prepaid AI credits. This policy explains when a refund is possible, how to request one and how long we take to process it.
1. 14-day cooling-off period
If you are a consumer in the EU/EEA or United Kingdom, you may request a full refund of any unused credits within 14 days of your first purchase, without giving a reason.
Once you spend credits on an AI action, that action counts as immediate delivery of digital content and is no longer eligible for a refund.
2. Unused credits
Outside the cooling-off period, unused credits are generally non-refundable. We may make exceptions in cases of duplicate payments, technical errors that prevented you from using the service, or account issues on our side.
3. Bank-transfer orders
If you pay by bank transfer and the payment arrives after you cancel the order, we will return the full amount to the sender account after deducting any bank fees charged to us.
4. How to request a refund
Email [email protected] with your order reference and the reason for the request. We reply within 3 business days and issue approved refunds within 10 business days to the original payment method.
5. Chargebacks
Before opening a chargeback with your bank, please contact us — most disputes are resolved faster and in full through direct support.
6. Statutory rights
This policy does not affect any mandatory consumer rights you have under the law of your country of residence.